At WholesaleYogaMats.com, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Policy
Unused, unopened, and resalable items may be returned within 30 days of delivery for a refund of the purchase price.
Before returning any item, please contact us to obtain return authorization and instructions. Returns received without prior authorization may delay processing.
If your order arrives damaged, defective, or incorrect, please notify us as soon as possible so we can resolve the issue promptly.
How to Start a Return
To request a return, please contact our Customer Support team and provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
Email: orders@wholesaleyogamats.com
Return Shipping Options
Option 1 — Ship the Return Yourself
You may return your package using the shipping carrier of your choice.
Please send returns to:
WholesaleYogaMats.com
4824 Starcrest Drive
Monroe, NC 28110
Be sure to include your:
- Order number
- Name
- Return address
inside the package.
Option 2 — Request a FedEx Return Label
For your convenience, we can provide a FedEx return shipping label.
The cost of the return label will be communicated before it is issued and will be deducted from your refund.
Packages may be dropped off at any authorized FedEx location or scheduled for FedEx pickup. Please note that FedEx pickup service incurs an additional $4.00 fee per package.
Before shipping your return, please remove or completely cover any previous shipping labels.
Exchanges
We do not offer direct product exchanges.
If you would like a different item, simply return your original purchase for a refund and place a new order through our website.
Refunds
Once your return has been received and inspected, your refund will be processed to the original method of payment.
Refunds include the purchase price of eligible returned merchandise, less any applicable return shipping charges or other authorized deductions.
You'll receive an email confirmation once your refund has been processed.
Please allow up to 5 business days for return processing after your package is received. Depending on your financial institution, it may take several additional business days for the credit to appear on your account.
Non-Returnable Items
Unless the item is damaged, defective, or shipped in error, we cannot accept returns of:
- Opened or used products
- Items that are not in resalable condition
- Clearance or final sale merchandise (if applicable)
Clearance Items
Our Clearance section offers significant savings on select products. Clearance items are discounted for one of the following reasons:
Overstocked
Brand-new products in their original packaging. We simply have excess inventory and are passing the savings on to you.
Open Box
Unused products with the original plastic wrap and/or product labels removed. Each item has been inspected to ensure it is in excellent condition.
Discontinued
Products that are being discontinued from our catalog. Once inventory is sold out, these items will not be restocked.
Clearance Item Policy
All clearance sales are final. Clearance items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or were shipped in error.
Because these items are offered at deeply discounted prices, we are unable to accept returns or exchanges on clearance merchandise.
Questions?
If you have any questions regarding your return or refund, we're happy to help.
Business Hours
Monday – Friday
9:30 AM – 3:30 PM Eastern Time
Email: orders@wholesaleyogamats.com
Phone: +1 (800) 633-7384